Bureau Vallée, a large self-service stationery and office supplies retailer in France, has chosen to move from a CSR (Corporate Social Responsibility) strategy to an CSA (Corporate Social Action) strategy, which advocates movement through the action of its franchisee network.
With a network of over 370 French-speaking stores worldwide, Bureau Vallée needed a tool that would enable it to manage the commitment of its stores, by setting priorities and providing a means for each franchisee to take action.