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Leroy Merlin

Case study

Lakaa in the Leroy Merlin network

Leroy Merlin, a company specialising in home improvement (DIY, fitting out, construction, etc.) has defined a "Positive Impact" strategy for 2022 , with a desire to commit to the territory with concrete environmental and social actions.

Seeking to involve all teams, the shops, warehouses and internal departments at head office are stakeholders in this strategy. Each site has considerable autonomy over the actions it can implement locally, even if objectives are set at national level. In this context, it was crucial for the company to have a tool to support and facilitate the deployment of CSR commitments locally.

"The Lakaa platform allows us to have a single tool to deal with all CSR issues. It creates a crossroads for interaction between the various stakeholders, and comes to facilitate the transition to action on the ground."

Agathe Ruckebush
Head of CSR Strategy Management

"The action sheets and the various feedbacks on Lakaa allow us to save precious time in the implementation of CSR actions in shops".

Tony Jacob
Head of Commerce, Customer Service and Services at the Agen shop

"Congratulations! As a user for my shop it's a great app and a great source of inspiration and concrete examples of CSR actions to deploy for a powerful collective impact. Thank you Lakaa!"

Naima Oulkhouir
Service and customer relations manager at the Vannes shop

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