Mondial Relay: animating and managing multi-site CSR with Lakaa

Bringing CSR to life on all Mondial Relay logistics sites

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A subsidiary of the InPost Group and a major player in e-commerce parcel distribution in Europe, Mondial Relay has made corporate CSR a cornerstone of its transformation.

To harmonize practices, reinforce the meaning of work and ensure the lasting commitment of its employees, the company relies on the Lakaa CSR platform, a tailor-made CSR mobilization tool that facilitates the management and coordination of its approach on a national scale.

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A network mobilized around CSR

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With over 360 action declarations listed and 77% of sites already committed, Mondial Relay demonstrates that a CSR strategy becomes effective when it is embodied locally by its teams.

This dynamicemployee commitment was rewarded at the PILE 2025 Local Business Impact Awards, where Mondial Relay stood out as one of the nuggets in the "Dynamizing, coordinating and leading a local network of CSR ambassadors" category.

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The challenges

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• How can we involve our employees in CSR at all our hubs and logistics sites?
• How can the social and environmental impact of local actions be monitored and measured?
• How can you ensure effective, consistent internal CSR communications in a multi-site organization?

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Solutions implemented with Lakaa

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✔ Centralized steering: list and track all local initiatives in real time in a single platform, enabling the adoption of a CSR platform to be measured.

✔ Employee mobilization: encourage teams to become true CSR ambassadors, by carrying out concrete actions around inclusion, the environment and safety.

✔ Harmonizing practices: building a common approach, while respecting the reality and needs of each site.

✔ Recognition and valorization: highlight local success stories and share best practices to drive a network of CSR ambassadors.

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To boost our actions and the community, we chose Lakaa, which is aimed at multi-site companies. On a single application, you have all the actions to be carried out and already implemented, by whom and how.

Christophe CAUVIN, CSR Manager Mondial Relay

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The results

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• 360 declarations of concrete CSR actions already recorded
• 73% of active sites in 2025, having carried out at least one action
• 184 actions completed by 2025, i.e. 83% of the target of 220

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This platform is so well designed that it makes you want to be challenged" [...], and it's helped me evolve.

Stéphane VONLANTHEN, Lyon Hub Manager

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Why download the study?

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In this customer case, discover :

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• How Mondial Relay professionalized its multi-site CSR strategy
• Levers used to increase the adoption rate of a CSR program
• Testimonials and examples of CSR employee commitment from the field
• The differences between a generic CSR platform and customized support
• Giving meaning to work through CSR in a logistics network

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A must-have document for all multi-site companies wishing to involve managers in their CSR approach, to create a step-by-step CSR ambassador program, and to transform their approach into a genuine lever for employee mobilization and collective performance.

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